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Cozywear



Frequently Asked Questions

Find answers to common questions about our products and services

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 3-5 business days within the United States. Express shipping is available for 1-2 business day delivery. International shipping times vary by destination.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $100 within the United States. Free shipping is automatically applied at checkout.

Can I track my order?

Absolutely! Once your order has been shipped, you'll receive a confirmation email with tracking information. You can also track your order through your account dashboard.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on all unworn, unwashed items with original tags attached. Items must be in new, resalable condition. Sale items are final sale.

How do I initiate a return?

To initiate a return, log into your account and visit the "Order History" section. Select the order you wish to return and follow the prompts. You can also contact our customer service team for assistance.

How long does it take to process a refund?

Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to the original payment method.

Product Information

What materials are your products made from?

We use a variety of high-quality materials including organic cotton, sustainable bamboo fiber, recycled polyester, and premium linen. Detailed material information can be found on each product page.

How should I care for my CozyWear items?

Care instructions vary by product and are provided on each product page and garment tag. Generally, we recommend washing in cold water and hanging to dry to preserve quality and color.

Do your products run true to size?

Most of our products run true to size. We provide detailed size charts on each product page to help you find the perfect fit. If you're between sizes, we recommend sizing up for a more comfortable fit.

Account & Payment

How do I create an account?

You can create an account by clicking the "Sign Up" link in the top right corner of our website. Enter your email address and create a password to get started.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely processed.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information. We never store your full credit card number and comply with PCI DSS standards.

Still have questions?

Our customer support team is here to help you

Contact Us

+91 9141093672

support@cozywear.com