Cancellations and Refunds Policy

Order Cancellations

At CozyWear, we offer print-on-demand services, which means products are custom-made after an order is placed. Due to the nature of our business, we have specific policies regarding cancellations:

Before Production

If you need to cancel your order, please contact us immediately. Orders can only be cancelled before production begins. Once an item has entered the production phase, it cannot be cancelled.

How to Request a Cancellation

To request a cancellation, please contact our customer service team at:

Email: support@cozywear.com

Phone: +1 (555) 123-4567

Please include your order number and reason for cancellation in your request.

Returns and Refunds

Because our products are custom-made, our return and refund policy is different from standard retail stores. We want you to be completely satisfied with your purchase.

Eligibility for Returns

Returns are accepted in the following circumstances:

• Defective Products: If your product arrives damaged or defective, we will provide a full refund or replacement.
• Printing Errors: If there are errors in the printing (misaligned, faded, or incorrect design), we will provide a full refund or replacement.
• Shipping Errors: If you received the wrong item, we will provide a full refund or replacement.

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, or altered
• Items without original tags attached
• Items purchased during promotional sales (final sale items)
• Items that show signs of damage due to misuse or improper care

Return Process

To initiate a return:

1. Contact our customer service team within 30 days of receiving your order
2. Provide photos of the defective item and a detailed description of the issue
3. Wait for approval and return instructions from our team
4. Ship the item back in its original packaging

Refund Process

Once we receive and inspect the returned item, we will process your refund:

• Approved returns will be refunded to the original payment method
• Refunds typically process within 5-10 business days
• Shipping costs are non-refundable unless the return is due to our error

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Shipping and Handling

Please note that shipping times are estimates and may vary. We are not responsible for delays caused by customs, weather, or other factors beyond our control. Risk of loss and title for items pass to you upon delivery to the carrier.

Contact Information

If you have any questions about our Cancellations and Refunds Policy, please contact us at:

Email: support@cozywear.com

Phone: +1 (555) 123-4567

Address: 123 Fashion Street, New York, NY 10001